Refund Policy

• Due to the custom nature of website design and development, payments made for completed work are generally non-refundable.
• If a project is cancelled before work has commenced, a refund may be issued at Nexlane's discretion, less any administrative or transaction fees.
• If work has already begun, refunds will be calculated based on the work completed up to the cancellation date.

• Monthly hosting, maintenance, and support fees are non-refundable once the billing period has started.
• Clients may cancel monthly services at any time by providing written notice before the next billing cycle.

If an issue is caused directly by Nexlane, we will make every reasonable effort to correct the problem promptly at no additional cost.

Clients agree to contact Nexlane first to resolve any billing concerns before initiating a chargeback with their payment provider.

Nothing in this Refund Policy limits any rights you may have under applicable South African consumer protection legislation, including the Consumer Protection Act where applicable.

Questions? Contact us or read our Terms & Conditions.